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What is our Guarantee / Return Policy?
Guarantee / Returns

All unused products come with our 15-day money back guarantee. If you are not satisfied with your purchase, please contact us for a return authorization. Upon receipt of your return, we will promptly issue a refund of the purchase price, minus a 15% restocking fee. Also, shipping and handling charges will not be refunded. Should you wish to cancel an order, once the order has been shipped, there will be a 15% restocking fee as well as the shipping charge for the carrier to return the product to us. Cancelled orders that have not yet shipped will receive a full refund.
NOTE: Replacement parts, including filter media, cartridges, etc., are not returnable.

Merchandise must be returned to us within 30 days from the day you receive it, (Return authorization must be obtained within 15 days of receipt of the product based on carrier tracking information), in good condition, with the original packaging and paperwork. All Water filter products, including shower filters, Gravity systems, Distillers, Countertop and Under counter may be returned only if unused.

Berkey “BLEMISHED” (scratch and dent) systems are not returnable and are not warrantied for cosmetics. The New filters that come with those systems are covered under the manufacturer warranty as stated on our website.

Food and water items such as Potassium Iodate, Mountain House Foods, and similar items, are not returnable due to safety concerns for all of our customers.

NOTE:
For obvious reasons refunds cannot be given on:
1) Gift Wrapping
2) All shipping and handling, including Overnight shipping, 2nd Day Air, International Shipping Charges etc.
3) Returned items that were shipped “FREE” will be refunded the amount you paid, less our normal shipping charges.
What is the manufacturers Warranty?

New Millennium Concepts, Ltd. LIMITED WARRANTY

Terms:

New Millennium Concepts, Ltd. warrants their product against defects in materials or workmanship during ordinary consumer use. This limited warranty does not cover product issues caused by any other reason, for the time periods and conditions set forth below when purchased directly from New Millennium Concepts, Ltd. or from an authorized Berkey® dealer. For a period not to exceed twelve months from the original date of purchase of the product, New Millennium Concepts, Ltd. will, solely at its discretion, replace a stainless steel system or component that it deems is not functioning properly during the stated warranty period.

New Millennium Concepts, Ltd. shall not be held liable for incidental or consequential damage to personal property from, but not limited to, a defective unit, improper use, abuse, accident, or neglect, etc. It is the customer’s responsibility to prevent misuse of the system and to replace parts, when, due to the natural course of wear and tear, they must be replaced. To obtain warranty service, you must provide a dated receipt for the product and pay for any shipping charges incurred to return the product to New Millennium Concepts, Ltd.

This warranty will not apply to units which have been used for purposes not intended, which have been altered so as, in the manufacturers judgment, to adversely affect its performance. This warranty is for the original retail purchaser only, and cannot be transferred.

The laws of the state of Texas, USA will govern any disputes regarding this warranty or claim made. This warranty, which is given expressly in lieu of all warranties, expressed or implied, or merchantability and fitness for a particular purpose, constitutes the only warranty made by New Millennium Concepts, Ltd.

This warranty applies only to products manufactured or exclusively distributed by New Millennium Concepts, Ltd. and its authorized Berkey® dealers.

Black Berkey® Purification Elements and Berkey Earth® DE Filter Elements

The Black Berkey® Purification Elements and the Berkey Earth® DE Elements are covered under a two year limited prorated warranty, calculated in six month intervals. 

Berkey PF-2™ Fluoride and Arsenic Reduction Filters and Berkey® Accessories

The Berkey PF-2™ Fluoride and Arsenic Reduction Filters and all Berkey® accessories are covered under a six month warranty.

Warranty Exclusions

The following actions will void your warranty coverage:

1.  Attempting to use the Berkey Earth® DE Filter Elements or the Ceramic Super Sterasyl™ Filtration Elements in a pressurized manner. The Black Berkey® Purification Elements are the only Berkey® elements that require priming.

2.  Allowing any of the Berkey® elements to freeze.

3.  Using dehumidifier water with any of the Berkey® elements for daily use.

4.  Breaking the Berkey® elements due to dropping an assembled system or carelessness.

5.  Performing a red food coloring test with the Berkey PF-2™ Fluoride and Arsenic Reduction Filters attached. The Berkey PF-2™ Fluoride and Arsenic Reduction Filters must be removed prior to performing a red food coloring test in order to stay in compliance with the six month warranty on these filters.

6.  Using the water from a water softening system. Note: this action may clog the Berkey® Elements or cause the stainless steel to pit or rust. 

7. If the product is not used in accordance with manufacturer's recommendations or instructions.

How to Obtain Service

For return instructions for your product, please contact our Customer Service Center at 888-803-4438.

To obtain warranty service, you must deliver the product, freight prepaid, in either its original packaging or packaging affording an equal degree of protection to:

Western Distribution Center P.O. Box 87 Poncha Springs, Co 81242 (if sent via USPS)

Western Distribution Center 133 Crane Lane Salida, CO 81201 (if sent via all other carriers)

What is our Lifetime Warranty?

iBerkey.com LIMITED LIFETIME WARRANTY

Terms:

We provide a lifetime replacement policy, which begins AFTER the manufacturers warranty expires, to customers who become REGISTERED CUSTOMERS during the checkout procedure at www.iBerkey.com, and is only available to the original purchaser and is as follows:

If at anytime the Stainless Steel Berkey system (Upper chamber, Lower chamber, spigots, washers or nuts fails) in anyway due to materials or workmanship, iBerkey.com will replace that part free of charge (Customer will be responsible for shipping charges to us and back).

This lifetime warranty does not cover The Berkey Light model upper or lower chambers.

This lifetime warranty does not cover "Scratch and Dent" systems.

This lifetime warranty does not cover Black Berkey filters elements or PF-2 filter elements
(see "What is the manufacturers warranty ?" above)

This lifetime warranty does not cover The same exclusions as the manufacturers policy, The following items also void our Lifetime warranty

Warranty Exclusions

The following actions will void your warranty coverage:

1. Attempting to use the Berkey Earth® DE Filter Elements or the Ceramic Super Sterasyl™ Filtration Elements in a pressurized manner. The Black Berkey® Purification Elements are the only Berkey® elements that require priming.

2. Allowing any of the Berkey® elements to freeze.

3. Using dehumidifier water with any of the Berkey® elements for daily use.

4. Breaking the Berkey® elements due to dropping an assembled system or carelessness.

5. Performing a red food coloring test with the Berkey PF-2™ Fluoride and Arsenic Reduction Filters attached. The Berkey PF-2™ Fluoride and Arsenic Reduction Filters must be removed prior to performing a red food coloring test in order to stay in compliance with the six month warranty on these filters.

6. Using the water from a water softening system. Note: this action may clog the Berkey® Elements or cause the stainless steel to pit or rust.

7. If the product is not used in accordance with manufacturer's recommendations or instructions.

How do I file a claim?

For Manufacturer claims for your product, please contact their Customer Service Center at 888-803-4438.

For IBerkey.com claims for your product, please contact our Customer Service Center at 800-402-4763.